Africa Insight - Discover Africa
Terms & Conditions
Terms and Conditions
1. Definitions
Africa Insight (Pty) Ltd is hereinafter referred to as “the Company”. “You”
hereinafter refers to those persons to whom the invoice from the Company is
addressed, or those parties named or unnamed, to whom the invoice relates. The
“programme” hereinafter refers to any product or service booked by you through
the company. $ Symbol refers to US dollars.

2. Scope
These terms and conditions govern the relationship between the Company
and you, to the total exclusion of any other terms and conditions. No alteration to
the terms and conditions may be made by any of the Company employees,
authorized representatives or agents, unless in writing by an authorized officer of
the Company. All decisions and matters subject to the Company's discretion shall
be made by an authorized officer of the Company. It is the sole responsibility of the
persons named on the invoice to ensure that all persons to whom the invoice
relates are aware of and understand these terms and conditions.
It is imperative that you read carefully and fully understand all aspects of the
Terms & Conditions before booking a programme.

3. Reservations and payments
3.1 Reservations can be made by contacting the company through our office
in Gaborone, Botswana. See also (14) if booking through a travel agent.
3.2 For all Day Tours and Weekend Getaways as described on our website,
receipt of full payment is confirmation of your reservation. This payment is due
within 48 hours of making a reservation and a minimum of 48 hours before
departure. All other programmes are booked and confirmed only on receipt of a
50% advance payment of the basic programme rate. This advance payment is due
within fourteen (14) days of making the reservation. There shall be no binding
contract until the advance payment has been received by the Company. Failure to
remit your advance payment on time will result in an automatic change of status of
any confirmed space to a provisional basis and the possible inability to reinstate
your reservation.
3.3 When the Company receives your advance payment, a booking
reference number (invoice number) will be assigned. Assignment of this number
shall be deemed to constitute acceptance and confirmation of the booking. The
payment of the advance payment or any other partial payment for a reservation on
a programme constitutes consent to all provisions of the conditions and general
information contained in the Company's brochures, invoice and travel documents.
3.4 Unless alternative arrangements are made, the balance is due no later
than forty five (45) days prior to commencement of the programme. If the balance
has not been received by that date, the Company shall be entitled at its discretion
to treat your reservation as cancelled, and consequently to forfeit such part of the
advance payment as determined solely by the Company.
3.5 Any reservation made within sixty (60) days of commencement of a
programme may be accepted provided space is available, payment in full is
received, and provided that documents can be delivered prior to departure.
3.6 The Company will not provide tickets, coupons, vouchers or documents
until full payment has been received by the Company.
3.7 The Company will not accept responsibility for wire transfer, bank and/or
overnight mail charges.
3.8 No client will be permitted into the field without payment in full being
received by the Company.
3.9 Special airfares are capacity controlled and often sold out months in
advance. In addition, many accommodations offered by the Company have limited
capacity. It is essential to make reservations well in advance to ensure your
preferred arrangements.
3.10 Unless otherwise stated on a specific quotation, all prices are inclusive
of VAT at the prevailing rate.
3.11 Unless otherwise stated, all quotations from the company are valid for 30

4. Cancellations and Refunds – FIT Bookings (See 17 for Groups)
4.1 Any cancellation of a booking must be in writing and shall only be
effective upon its acknowledged receipt by the Company. Cancellation charges
shall apply in the following circumstances:
•Cancellation 121 days or more prior to programme starting date is
subject to a $150 fee per person.
•Cancellation 120 to 61 days prior to programme starting date, full
advance payment is forfeited.
•Cancellation 60 to 31 days prior to programme starting date, 50% of total
programme cost is forfeited.
•Cancellation 30 days or less prior to programme starting date and "no
shows," total programme cost is forfeited to include handling fees and liquidated
damages for the Company.
4.2 If you are a "no show," the Company shall be entitled to treat your
reservation as cancelled without having given the Company any notice, and the
provisions of Paragraph 4.1 shall apply.
4.3 Any request to amend or change a booking once it has been confirmed
may be accommodated subject to space availability. If the Company is able to
assist, an administrative fee may be charged, depending on the nature of the
change. These fees will be added to your final invoice.
4.4 No refunds are given (1) for lost travel time or substitution of facilities,
(2) for itineraries amended after departure, (3) for circumstances arising beyond
the Company's control, necessitating alternative arrangements being made to
ensure the safety and/or further participation and enjoyment of your programme,
(4) if you do not appear for any accommodation, service, sightseeing or
programme segment, or (5) if you leave your programme after it has begun.

5. Third Party Bookings
5.1 The Company may act as booking agent for hotels, airlines, air charters,
bus companies, ground transportation, boat purveyors or owners, and other
independent contractors providing accommodations, transportation, and/or other
services. Each of these companies is an independent operator with its own
management and is not subject to the control of the Company.
5.2 All bookings made with third parties are accepted by the Company as
agent for these independent operators. The transportation, accommodations and
other services provided by the independent operators are offered subject to the
terms and conditions contained in the tickets, exchange orders or vouchers issued
by them and/or their suppliers. Because the Company does not have the right to
control the operations of the independent operators and their suppliers, it cannot
be liable for any personal injury or property damage which may arise out of these
services. The Company reserves the right to cancel any itinerary or any part of it,
to make such alterations in the itinerary as it deems necessary or desirable, and to
pass on to you any expenditure incurred by delays or events beyond its control.
In case of any appreciable variation in its cost, the Company reserves the right to
adjust its rates.
5.3 International carriage by Land, Sea and Air is subject to the terms and
conditions of the carrier with whom you travel and to international conventions
some of which may limit liability. Travel is also subject to operational decisions of
carriers, air and sea ports, and land border posts which may result in
cancellations, delays or diversions, over which the Company has no control and
for which the Company accepts no liability whatsoever.
5.4 Temporary or permanent loss of baggage is the responsibility of you or
your carrier.
5.5 The passenger contract in use by the carrier concerned shall constitute
the sole contract between the carrier and you.

6. Risks
6.1 The Company draws your attention to the fact that there are certain
inherent risks involved in participating in the type of programmes sold by the
Company. The Company will ask you to sign a Release to acknowledge this
warning and also to release and hold harmless the Company from any damages
that may result.
6.2 It is your sole responsibility to take all appropriate medical advice prior to
departure as to whether or not you are fit enough to undertake the programme
booked. The Company shall not be liable for illness, injury or death sustained on a
programme sold by the Company which is not due to the gross negligence of the
Company, its officers, employees, authorized representatives or agents

7. Force Majeure
7.1 "Force Majeure" means, in relation to the Company, any circumstances
beyond the reasonable control of the Company (including, but without limitation,
acts of God, explosion, flood, tempest, fire or accident, war or threat of war,
sabotage, insurrection, civil disturbance, or requisition, sickness, quarantine,
government intervention, weather conditions or other untoward occurrences).
7.2 If the Company is affected by Force Majeure it shall forthwith notify you
of the nature and extent thereof.
7.3 The Company shall not be deemed to be in breach of these terms and
conditions or otherwise be liable to you, by reason of delay in performance, or by
non-performance, of any of its obligations hereunder to the extent that any such
delay or non-performance is due to any Force Majeure.
7.4 If the Company is affected by Force Majeure it shall be entitled to, and
may in its sole and absolute discretion, vary or cancel any itinerary or arrangement
in relation to the programme. Payment of any refund by the Company to you as a
result of the non-performance of any of the Company's obligations hereunder shall
remain in its sole and absolute discretion although the Company shall use its
reasonable endeavours to reimburse you where possible. However, the Company
shall be entitled to deduct from any refund the reasonable actual and potential
costs to the Company of the Force Majeure.
7.5 Regarding civil unrest, once the Company has investigated the prevailing
situation as it deems fit, it shall remain in the Company's sole and absolute
discretion whether to proceed with the programme. You may in such
circumstances cancel the programme. However, if, after having made all
reasonable and proper inquiries, the Company is of the opinion that the programme
may proceed, no refund will be payable to you and the provisions of Paragraph 4
shall apply.

8. Insurance
Having a valid personal travel insurance policy is a condition of booking a
programme with The Company. Your personal travel insurance policy should cover
the following:
• Accidental death and disability
• Major Medical
• Emergency medical evacuation
• Loss of personal effects
• Trip cancellation
The Company carries the required insurances for the conduct of our business,
including public and passanger liability insurances upto P5M. Certificates are
available for inspection on request.

9. Surcharges & Exchange Rates
9.1 Although the Company hopes that it will not need to levy surcharges it
reserves the right to do so on the invoice amount, if this becomes necessary. The
Company will endeavour to notify you in writing as soon as it is aware of any likely
surcharge, and you must pay the amount of such surcharge no later than fourteen
(14) days after written notification has been received (depending on the
circumstances). If the surcharge is not paid within such time, the Company may
construe such non-payment as an act of cancellation on your part and the
provisions of Clause 4 shall apply.
9.2 Rates used in the programmes are based on tariffs and exchange rates
valid at the time of printing. Should a rate vary against the US Dollar by more than
3%, the Company reserves the right to recalculate the programme cost and apply
the differential as a surcharge. Any refund made by the Company shall be in its
sole and absolute discretion.
9.3 All rates are calculated in BWP (Botswana Pula). Prices quoted in USD,
or any other currency, are for your convenience only. Should exchange rates
vary the provisions of Paragraph 9.2 shall apply.

10. Travel Documents and Vaccinations
It is your responsibility to ensure that passports, visas, travel permits, health
certificates, inoculations, international driving license, or other documentation
required for the programme are obtained and are in order. It is your responsibility
to meet any additional costs incurred either by yourself (or by the Company on
your behalf) as a result of any failure by you to comply with such requirements.

11. Special Requests
You must advise the Company in writing of any special requests; e.g., diet,
facility or physical disability, when you submit your reservation request to the
Company. The Company will meet such requests if possible.

12. Marketing Information
12.1 All information given in the Company's brochure and website is, to the
best of the Company's knowledge, correct at the time of going to press but the
Company reserves the right to change same. The photographs reproduced and
information provided in the brochure depict typical scenes experienced and details
on each destination, but the subject matter may not necessarily be seen or
experienced while visiting that destination.
12.2 The Company reserves the right without further notice to make use of
any photography or film taken on the programme by our staff for general marketing
purposes without payment or permission.
12.3 The Company reserves the right without further notice to make use of
any photography or film taken on the programme by you and that is supplied by
you to the company solicited or unsolicited, for general marketing purposes without
payment. Supply of this meaterial by you to the company is deemed as permission
to use same, unless specifically stated to the contrary.

13. Disputes
If you have any cause for complaint while travelling, you must immediately
bring it to the attention of the Company's local representative or agent who will
attempt to resolve the situation. Any unresolved complaint must be received by the
company in writing no later than 7 days from the date your programme ends. No
complaints received after this date will be entertained by the company.

14. Travel Agents
14.1 Your travel agent will forward advance payments to us on your behalf.
Since your agent is not our agent for the purpose of receipt of monies, there is no
liability on our part unless and until we notify you that monies paid have been
received by us. A Booking Confirmation Number is issued to your agent upon
receipt of their payment on your behalf.
14.2 To facilitate the reservations process for you, the Company requests
your booking agent to provide you with thorough communications pertaining to
your booking. Your agent should assist and inform you on matters such as
required documentation, payment schedules and cancellation policies.

15. Compliance and Capacity
You shall comply with the instructions of the Company's representatives
at all times. No Client shall be accepted or be permitted to continue on a programme
while their status or mental or physical condition is, in the opinion of any
representative of the Company, such as to render them incapable of caring for
themselves; make themselves objectionable to other Clients; become a hazard to
themselves or other Clients. The Company will not be responsible for expenses
incurred by such persons precluded from completing the programme for any of
these reasons.

16. Jurisdiction and Enforceability
When you book a programme with the Company, you are entering into a
binding agreement that assumes all terms and conditions are fully understood as
stated in this document. This contract is governed by and subject solely to the
laws of the Republic of Botswana.

17. Groups
17.1 A group booking is defined as any booking of 10 or more persons per
night (or per day in the case of day trips where no overnight accommodation is
included in the programme).
17.2 Cancellation fees are to be paid per person per night booked (or per
person per day booked where no overnight accommodation is included in the
17.3 Full payment of the booking is required 45 days prior to travel unless
otherwise arranged with specific groups.
•Cancellation 121 days or more prior to programme starting date is subject to
20% of programme cost.
•Cancellation 120 to 91 days prior to programme starting date is subject to
30% of programme cost.
•Cancellation 90 to 31 days prior to programme starting date, is subject to
50% of programme cost.
•Cancellation 30 days or less prior to programme starting date and "no
shows," total costs are forfeited.

18. Child Policy
Minors are the sole responsibility of their parent/guardian. Unaccompanied
children will not be accepted. We do not provide child safety seats in our vehicles
but will gladly strap these in when provided by parents and when physically
possible. Please enquire prior to making your booking as many of the
accommodations that the company books do not themselves accept children.
Prices for children depend on the specific itinerary booked and are calculated on
an individual basis.

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